• Profile
Job Description
**This vacancy is open to internal candidates only**
The purpose of the Middle Office Support Team is to support Front office and Back Office teams with onboarding & AML activities seeing the process through each stage. To ensure work is processed in an efficient and accurate manner, meeting SLA’s and Service Standards, whilst providing a work environment that generates positive energy, creativity and teamwork among employees. To ensure goals are achieved by conducting meetings, listening to issues and concerns across the team and setting a professional example by showing strong management/supervisory qualities.  Support the team in processing all client requests and transactions with minimal errors and within deadlines set.

Key Responsibilities

Management of staff
  • Responsible for day to day supervision of Middle Office Support Team (MOST) members
  • Writing and delivery of appraisals and review performance for direct reports
  • Development of staff, including training plans where necessary
  • Mentor and advise 
  • Assign and evaluate
  • Ensuring all MOST roles are covered
  • Ensuring procedures are followed and kept up to date
  • SLA’s and Service Standards are met
  • Errors & Complaints are kept to a minimum,when they occur investigation and action taken to ensure not repeated
  • Knowledge is shared
  • Handling issues as they arise, providing excellent client service at all times
  • Responsible for managing risks inherent to the role by diligently observing internal policies and procedures
Project work
  • Encourage and develop ideas to improve client service, including systems across the bank which may streamline processes and cut costs
  • Ensure thorough testing has taken place
  • Reflective procedures and processes are written

General Administration

  • Sample checking of work
  • Take steps to ensure daily completion of the all MOST tasks 

Key Interfaces

Front Office, Compliance and Data keying teams on a daily basis at all levels
Person Specification

Knowledge / Experience

  • Ability (or potential) to act in a supervisory capacity
  • In-depth knowledge of banking  operational processes
  • A good understanding of the heavily regulated banking environment
  • A good understanding of Banking Systems
  • Proficient in Microsoft Office and strong computer skills (e.g. data entry, data checks, Google search)
  • Effective written and verbal skills
  • Able to give information and advice
  • Confident working with senior management
  •  Able to maintain a high level of confidentiality, diplomacy and discretion


  • Problem Solving and Judgment
  • Team Working
  • Customer Focus
  • Planning and Reviewing
  • Communication and Confidence
About Us

Work, Life and Benefits

Arbuthnot Latham is committed to equal-opportunities for all staff and candidates. We embrace inclusion & diversity and understand why they are critical for the success of our business and people.

At Arbuthnot Latham we offer:

  • Agile working 
  • Competitive salary, pension & holiday allowance
  • BUPA Health cover
  • 4x Life Assurance
  • Income protection scheme 
  • Discretionary bonus
  • Market leading maternity/paternity and menopause policies
  • Flexible benefits