**This vacancy is open to internal candidates only**
The purpose of the Middle Office Support Team is to support Front office and Back Office teams with onboarding & AML activities seeing the process through each stage. To ensure work is processed in an efficient and accurate manner, meeting SLA’s and Service Standards, whilst providing a work environment that generates positive energy, creativity and teamwork among employees. To ensure goals are achieved by conducting meetings, listening to issues and concerns across the team and setting a professional example by showing strong management/supervisory qualities. Support the team in processing all client requests and transactions with minimal errors and within deadlines set.
Key Responsibilities
Management of staff
- Responsible for day to day supervision of Middle Office Support Team (MOST) members
- Writing and delivery of appraisals and review performance for direct reports
- Development of staff, including training plans where necessary
- Mentor and advise
- Assign and evaluate
Organisation
- Ensuring all MOST roles are covered
- Ensuring procedures are followed and kept up to date
- SLA’s and Service Standards are met
- Errors & Complaints are kept to a minimum,when they occur investigation and action taken to ensure not repeated
- Knowledge is shared
- Handling issues as they arise, providing excellent client service at all times
- Responsible for managing risks inherent to the role by diligently observing internal policies and procedures
Project work
- Encourage and develop ideas to improve client service, including systems across the bank which may streamline processes and cut costs
- Ensure thorough testing has taken place
- Reflective procedures and processes are written
General Administration
- Sample checking of work
- Take steps to ensure daily completion of the all MOST tasks
Key Interfaces
Front Office, Compliance and Data keying teams on a daily basis at all levels