• Profile
Job Description

This is a new role within Arbuthnot Latham’s Card Team of 6 within Banking Operations. The Senior Card Analyst will play an integral role and is responsible for ensuring that all Card and Open Banking services are fulfilled in line with service level agreements, procedures and with a high first time yield. This role provides support to the Card Services Manager on general administration duties.

  • Reporting and analysis including daily and weekly production and analysis of BAU operational and metrics reports for management purposes and monthly and quarterly production of  MI reports and external reports to the regulators, card scheme and other entities.
  • Project support to include supporting planning workshops to help define detailed delivery plans, conducting user testing and ensure the system meets requirements and attending Project Working Groups & assist the SME in resolving work-stream issues.
  • Dealing with Card disputes and fraud prevention to include daily monitoring and maintenance of the cases created by the 24/7 Fraud Monitoring system to inform clients of  suspicious transactions and handling the full cycle of card dispute claims up to resolution.
  • Card and token administration including investigating, analysing and resolving all processing of cards transactions including rejected records posted in the “Errors” account.
  • Operational support including handling and record keeping of incidents up to and including resolution
  • Client service including dealing with external client enquiries and internal client requests and queries received via the team’s mailbox  and the corporate systems and dealing directly with external and internal clients to investigate any disputes / issues; providing guidance and reporting the resolution of each case.
Person Specification

Essential knowledge/Experience

  • Experience in Banking Operations

  • Good experience of reporting (using Excel) and involvement in projects

  • Excellent attention to detail

  • High competency of Outlook, Microsoft Office & Excel

  • Excellent communication skills both written and verbal with clients, providers and senior management coupled with a high level of confidentiality, diplomacy and discretion.

 Core competencies

  • Client focused

  • Team working

  • Working pro-actively

  • Planning and reviewing

  • Problem solving and judgement

  • Communication and Confidence

About Us

Work, Life and Benefits

Arbuthnot Latham is committed to equal-opportunities for all staff and candidates. We embrace inclusion & diversity and understand why they are critical for the success of our business and people.

At Arbuthnot Latham we offer:

· Agile working (three days a week in the office)

· Competitive salary, pension & holiday allowance

· BUPA Health cover

· 4x Life Assurance

· Discretionary bonus

· Market leading maternity/paternity and menopause policies

· Flexible benefits

· Income Protection Scheme