• Profile
Job Description
  • The objective of the role is to support the Product & Proposition Managers to deliver effective governance, assurance and control of the banking & treasury, credit and wealth management products & services. This includes achieving and exceeding the standards required for compliance with the Consumer Duty.
  • To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers; and to comply with the FCA and PRA's Conduct Rules. 

Key Responsibilities: 

  • Support the Product Managers to perform and document regular and ad hoc product and service reviews of all products
  • Proactively monitor MI/data reports to identify customer outcomes and indicators of client harm, in particular for vulnerable clients
  • Responsible for collating information from relevant internal committees to inform product performance and outcome monitoring
  • Monitor the service delivered by third party product providers
  • Contribute to the continuous improvement and shaping of reporting and dashboards and the tools needed to monitor client outcomes
  • Coordinate Product Governance Committee meetings and submissions to relevant committees and forums such as the Regulation Oversight Forum
  • Support the development of internal processes and procedures to improve governance, control and monitoring of products and services
  • Responsible for maintaining the list of all products and services offered by Arbuthnot Latham
  • Working alongside the marketing communications team, assist the Product Managers to complete document testing to ensure documents are up to date, accurate and support Consumer Understanding e.g. product literature
  • Responsible for managing risks inherent to the role by diligently observing internal policies and procedures. 

Key Interfaces:

  • Product and Proposition team and Insights Manager
  • Compliance team
  • Marketing team
  • Private and Commercial Banking, Wealth Management front office teams
Person Specification


  • Experience in a related role within financial services, e.g. product governance or compliance
  • Regulatory awareness in particular the requirements under Consumer Duty
  • Experience of administering reviews or audits
  • Good analytical ability and data analysis skills
  • Good communication skills (verbal and written)
  • Ability to prioritise and manage time efficiently


  • Educated to degree level or equivalent experience


  • Client Focus
  • Team working
  • Working proactively
  • Planning and review
  • Problem solving and judgement
  • Communication and confidence
About Us

Life, Work and Benefits

Arbuthnot Latham is committed to equal-opportunities for all staff and candidates. We embrace inclusion & diversity and understand why they are critical for the success of our business and people.

  • Agile working 
  • Competitive salary, pension & holiday allowance
  • BUPA Health cover
  • 4x Life Assurance
  • Income Protection scheme
  • Discretionary bonus
  • Market leading maternity/paternity and menopause policies
  • Flexible benefits