• Ensure all incidents and requests are processed within SLA and in line with customer expectations
• Ensure problems are identified and managed in line with the ITIL framework. 
• Identify and document technology risks and provide solutions to reduce, mitigate or transfer the risk
• Produce and maintain process documentation, knowledge base articles and run books to support compliance with applicable standards such as ISO27001, PCI DSS and legal and regulatory requirements
• Perform daily, weekly, monthly checks and maintenance to ensure the health and availability of services
• Remediation of vulnerability identified through penetration testing and vulnerability scanning
• Develop and implement proactive systems monitoring and alerting
• Provide coaching and advice to other areas of IT to help empower and knowledge transfer to other teams

• Responsible for managing risks inherent to the role by diligently observing internal policies and procedures

• Incident Management
• IT Senior Management
• Senior Application Specialists - / Application Specialist – Digital Channels
• Senior Manager Data and Integration Systems 
• Senior Manager, IT Service Delivery
• Banking Operations staff and other business stakeholders who use and support the digital channels in AL
  

• Experience working at a similar level in a Financial Services organisation
• Good working knowledge of digital banking platforms and the technologies used to support them
• Online Banking, Mobile Banking, Digital client acquisition platforms (apply), 2FA technologies including SMS & Validsoft
• Good understanding of PKI (public Key Infrastructure) encryption and the provisioning of certificates to secure our digital channels
• Knowledge of Open Banking Channel
• Interacting with Vendor support for the resolution of issues within prescribed SLA’s
• Support and monitor critical applications including MSSQL, Online/Mobile banking services, Apache Tomcat & a good working knowledge of the windows server operating system 
• Working within an ISO27001 Framework
• Develop and optimise service availability monitoring and alerting using SolarWinds
• Writing and executing SQL Queries, Stored Procedures, SSRS reports
• Configuration and integrations of Single Sign On Solutions (Oracle Identity Federation, Azure Active Directory)

• Administration and use of ServiceNow, change, incident, problem, ITAM, ITSM

Life, Work and Benefits

Arbuthnot Latham is committed to equal-opportunities for all staff and candidates. We embrace inclusion & diversity and understand why they are critical for the success of our business and people.

• Agile working
• Competitive salary, pension & holiday allowance
• BUPA Health cover
• 4x Life Assurance
• Income Protection scheme
• Discretionary bonus
• Market leading maternity/paternity and menopause policies
• Flexible benefits

Data Privacy and Reasonable adjustments

We take keeping your data security seriously.  For more detail on how we may keep your data please refer to our Privacy Notice

https://careers.arbuthnotlatham.co.uk/files/RecruitmentPrivacyNotice.pdf

Reasonable adjustments: Please let us know of any adjustments or arrangements that you may need to help you apply to this role or that will help you during the recruitment process. If you wish to discuss any particular requirements or concerns you have because of a disability or medical condition please contact us at [email protected]. Information you provide about any disability or medical condition will remain confidential unless it is necessary to disclose it to other members of staff or outside agencies to ensure the health and safety of yourself and others, or to implement the adjustments you require. In these circumstances we will first discuss with you how and to whom the information may be disclosed.