• Profile
Job Description

Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology.

Job purpose

To support the Banking 3rd party IT applications and systems. To fix application and system problems, or any incident that is disrupting the application service that business users depend on. To assist the business in designing and implementing new systems under the direction of the Senior Platform Lead.

To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers and to comply with the FCA and PRA's Conduct Rules.

Job Description

Key Responsibilities:

  • Ensure all incidents and requests are processed within SLA and in line with customer expectations.
  • Ensure problems are identified and managed in line with the ITIL framework.
  • Identify and document technology risks and provide solutions to reduce, mitigate or transfer the risk.
  • Produce and maintain process documentation, knowledge base articles and run books to support compliance with applicable standards such as ISO27001, PCI DSS and legal and regulatory requirements.
  • Perform daily, weekly, monthly checks and maintenance to ensure the health and availability of services.
  • Remediation of vulnerability identified through penetration testing and vulnerability scanning.
  • Develop and implement proactive systems monitoring and alerting.
  • Provide coaching and advice to other areas of IT to help empower and knowledge transfer to other teams.


  • Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.

Key Interfaces:

  • Incident Management
  • IT Senior Management
  • Senior Application Specialists - / Application Specialist – Banking
  • Senior Manager Data and Integration Systems
  • Senior Manager, IT Service Delivery
  • Banking Operations Staff
Person Specification

Person Specification


  • Experience working at a similar level in a Financial Services organisation
  • Good working knowledge of banking platforms and the security and assurance of these platform.
  • Support and monitor critical banking technologies including WebLogic & Oracle Database and other Java and Linux based applications as necessary
  • Interacting with Vendor support for the resolution of issues within prescribed SLA’s
  • Good working knowledge of Banking and Payment technologies include Faster Payments, BACS & SwiftWorking within an ITIL environment
  • Working within an ISO27001 Framework
  • Develop and optimise service availability monitoring and alerting using SolarWinds
  • Writing and executing SQL Queries, Stored Procedures, SSRS reports
  • Configuration and integrations of Single Sign On Solutions (Oracle Identity Federation, Azure Active Director).

Strong experience in one of the following areas required:

  • Administration and use of ServiceNow, change, incident, problem, ITAM, ITSM


  • CompTIA Linux+ (Desirable)


  • Change focus
  • Judgment & Problem Solving
  • Strong Team player, but equally capable in a solo environment
  • Planning & Reviewing
  • Communication & Confidence
About Us

Life, Work and Benefits

Arbuthnot Latham is committed to equal-opportunities for all staff and candidates. We embrace inclusion & diversity and understand why they are critical for the success of our business and people.

  • Agile working
  • Competitive salary, pension & holiday allowance
  • BUPA Health cover
  • 4x Life Assurance
  • Income Protection scheme
  • Discretionary bonus
  • Market leading maternity/paternity and menopause policies
  • Flexible benefits

Data Privacy and Reasonable adjustments

We take keeping your data security seriously.  For more detail on how we may keep your data please refer to our Privacy Notice


Reasonable adjustments: Please let us know of any adjustments or arrangements that you may need to help you apply to this role or that will help you during the recruitment process. If you wish to discuss any particular requirements or concerns you have because of a disability or medical condition please contact us at [email protected]. Information you provide about any disability or medical condition will remain confidential unless it is necessary to disclose it to other members of staff or outside agencies to ensure the health and safety of yourself and others, or to implement the adjustments you require. In these circumstances we will first discuss with you how and to whom the information may be disclosed.