Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology.
Diverse and talented, with exceptionally high professional standards and a passion to deliver the very best for our clients, our people are our most vital asset. Rewarding and challenging, Arbuthnot Latham prides itself on encouraging colleagues to reach their full potential within a supportive and progressive environment.
Our two-year programme is designed to provide you with the skills and experience to help you progress your career and contribute to Arbuthnot Latham’s continuing success. It will be delivered in on-the-job learning which aligns to your level 3 Apprenticeship course, overviews from other parts of the Bank, exposure to Senior Leaders and opportunities to work on projects. On successful completion of the programme, your training, experience and your Level 3 external qualification will set you with excellent career prospects.
The programme is designed for students completing A level or equivalent education in 2024 or 2025 looking for their first professional role.
During the programme, you can expect to:
- Work as part of a diverse team contributing to the team deliverables
- Completing an externally accredited level 3 qualification in a specific field which involves at least 20% of your work week studying
- Build your breath of experience through on-the-job learning
- Take part in a structured training programme covering technical industry knowledge, professional and soft skills
- Be empowered to build your leadership skills and agile thinking
- Develop relationship management skills and build your professional network
- Contribute your ideas and knowledge to a project
- Gain exposure to senior leaders, mentors and different areas of Bank
You’ll be part of our growing community of apprentices, benefitting from a supportive and collaborative working environment.
The successful candidate must have permission to work in the UK. The apprenticeship will start on 1st September 2025
Role Description
The purpose of this role is To provide 1st line IT support via the efficient and effective use of Arbuthnot Latham’s support desk software in order to provide an excellent level of customer service to the business.
Also where applicable, to place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers; and to comply with the FCA and PRA's Conduct Rules.
Key Responsibilities:
Helpdesk
- Log/maintain calls utilising Service Desk software
- Answer the Service Desk phone
- Manage the new starter and leaver process
- Respond to incidents/service requests and perform triage and attempt first fix, allocating calls to other members of the team in a structured escalation
- Track job progress against pre-determined SLA’s including maximum allowable response and rectification times and implement escalation procedures as necessary
- Report back to users on job progress and completion and produce reports on performance upon demand
- Upload and amend asset information as held in the Service Desk database
- Any other duties required to ensure that an effective and efficient Service Desk service is delivered in accordance with the team goals
- Ticket queue management – ensuring tickets are at the correct priority and escalated accordingly
- ServiceNow proof reading and testing of documentation
- Ticket hygiene, chasing suppliers or users etc checking updates on tickets
General
- General administration duties as and when required
Risk:
- Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.
Key Interfaces:
- IT Team
- All business areas across the group