Job purpose

The Client & Marketing Technical Lead will be responsible for the management of the Salesforce, Pardot and nCino applications and its components, integral to the management of the platform and the supplier for the critical service.  This includes leading performance, maintenance, and development for the platform.  Understanding business requirements and how to implement those to create innovative solutions to solve business needs.

The role will act as a lead of Client & Marketing Application Specialists where focus will be on developing, designing, implementing, and maintaining new and existing business focussed IT solutions.

Where applicable, to place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers; and to comply with the FCA and PRA's Conduct Rules.

Key Responsibilities: 

• Take the technical lead on a critical business system integral to the running of the Bank that supports all the banks primary service offerings.
• Act as an escalation point for the Senior Application Specialist within the platform and engage with 3rd party vendors to escalate priority issues when required.
• Assure Platform performance and stability in accordance with agreed SLAs and provide leadership and coordination in the resolution of platform defects, outages, and incidents.
• Provide vision and direction to the Head of Client & Marketing Platforms and stakeholders with expert advice and knowledge.
• Work collaboratively with business stakeholders and operational teams to lead defect backlog prioritisation and scheduling.
• Work closely with other Technical Leads, Architecture function, and other IT leaders to define priority targets, developmental and implementation opportunities.
• Define the Platform strategy and vision, including the roadmap of future enhancements and growth opportunities.
• Be a key person responsible for liaising with suppliers to agree the roadmap of priority projects and services to be provided.
• Work with those vendors to ensure code and designs provided are quality checked and up to Arbuthnot standards.As well as working to reduce vendor costs by implementing improvements to the platform or streamlining/adopting processes.
• Provide leadership to ensure management of priority tasks including the plan of developments to be completed, release planning, testing strategies and planned maintenance.
• Keep abreast of industry technical best practices and new trends, ensuring innovative development of systems to meet organisational immediate and future needs.
• To lead and develop members of the Platform team, providing appropriate line management, mentoring, and coaching to support growth and progression.

Risk:

• Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.

Key Interfaces:

• Head of Platform
• Other IT Technical Leads
• Platform leads
• Application Specialists
• Architecture
• Information Security Manager
• Infrastructure Engineers
• Relevant stakeholders in front and back office
• 3rd party Suppliers