Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology.

Job Purpose

This role will be responsible for managing the platforms and supplier relationships for 3rd party systems that support critical areas of the Arbuthnot Latham business. This includes, building the strategy for the ongoing platform performance and maintenance, platform development and leading the delivery of projects aimed at enhancing the Platform Operating Model (Technology and Operational/Business Processes).

The role will lead a team of multi-disciplined specialists, where focus will be on developing, designing, implementing and maintaining new and existing business focussed IT solutions.

To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers and to comply with the FCA and PRA's Conduct Rules.

Job Description

Key Responsibilities: 

• Take the lead of a team of multi-disciplined specialists responsible for systems and platforms that support delivery of critical services to the business.
• Responsible for ensuring exacting standards of quality, security (incl IT Security and Data Privacy), continuity of service, commercial outcomes, governance, policy, processes and tools needed to meet AL and customer needs.
• Assure Platform performance in accordance with agreed SLAs and provide leadership and coordination in the resolution of platform defects, outages and incidents.
• Providing vision and direction to the Platform development team and stakeholders throughout projects and creating customer focussed outcomes.
• Planning and managing the pipeline of activity for the Platform team (both engineering and change disciplines) in order to optimise resource capacity and workloads, whilst securing timely engagement and input from cross platform shared service functions.
• Work collaboratively with business stakeholders and operational teams to lead prioritisation of changes and lead defect backlog prioritisation and scheduling.
• Work closely with other Senior Leads, IT and Change Leaders to ensure that support is obtained from these areas to deliver the agreed outcomes.
• Define the Platform strategy and vision, including the road-map of future enhancements and growth opportunities.
• Supplier Management responsibility for all third-party supplier relationships that directly provide platforms/systems for the defined applications within the assigned role. This includes managing and maintaining supplier cost budgets for current year and future year budgeting.
• Be the main person responsible for liaising with suppliers to agree the roadmap of priority projects and services to be provided.
• Assess value, develop business cases, and prioritise work/projects to ensure work focuses on those with maximum value that are aligned with Platform/system strategy. Maintain the transformation road-map for specific area of responsibility that feeds into the annual budgeting cycle. Lead the delivery of change projects across the Platform in accordance with the Bank’s Change Management and Supplier Management Frameworks.
• Provide leadership to ensure management of priority tasks including the plan of developments to be completed, release planning, testing strategies and planned maintenance.
• Work closely with Stakeholders and Product Management to create and maintain a product backlog according to business value or ROI.
• Financial responsibility for maintaining and optimising costs within agreed Investment and Operational budgets.
• Lead the planning of Platform release plans and set the expectation for delivery of newfunctionalities.
• Research and analyse market, the users, and the road-map for the Platform, including a knowledge of emerging technology trends/providers that may become suitable future technology partners.
• Keep abreast of industry technical best practices and new trends, ensuring innovative development of systems to meet organisational immediate and future needs.
• To lead and develop members of the Platform team, providing appropriate line management, mentoring and coaching to support growth and progression.
• Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.

Key Interfaces:

• Chief Platform Officer
• Chief Information Office & CISO
• Director, Change
• Directors and Heads of Operation
• Heads of IT
• Relevant stakeholders in front office 

Person Specification

Knowledge/Experience/Skills:

• Extensive experience as a Senior Leader in IT/ & Change
• Experience working within relevant IT Platform (Banking, Client and Marketing, IM/Finance Systems) at a Management level
• In-depth knowledge of banking systems process and principles
• Extensive knowledge of FS regulations for relevant IT Platform
• Highly developed leadership skills
• Highly developed communication skills
• Excellent organisational and time management skills
• Highly developed analytical and problem-solving skills
• Stakeholder management experience
• Supplier Management Skills
• Budgeting and forecasting
• Creative thinker with a vision
• Attention to detail
• A leader, with emotional intelligence getting the best out of individuals
• Proven track record in the delivery of complex Technology & Operational change and transformation projects

• Industry focused degree or extensive equivalent working & leaderships experience

• Leading Others
• Performance Focus
• Change Focus
• Business and Commercial Focus
• Problem Solving and Judgement
• Communication & confidence

Life, Work and Benefits

At Arbuthnot Latham, we seek proactive individuals who embrace high standards and bring the energy needed to drive success. In return, you can thrive in a dynamic environment that values your innovative ideas and provides the stability and support for your personal and professional growth.  Our human-scale ethos means that everyone is recognised as an individual, not just a number, creating a workplace where you truly belong and thrive.  

As a service led, relationship driven bank, in-person collaboration and wellbeing are important to us and drives our inclusive culture.  With this in mind, our Agile Working Policy offers one day a week working from home.

Benefits

• Competitive holiday allowance with the ability to buy / sell / rollover up to five days per year
• Pension via market leading provider
• Private Healthcare cover
• 4x Life Assurance
• Discretionary Bonus
• Access to a suite of flexible benefits including Cycle to Work Scheme, Gym Scheme, Health Assessment, Season Ticket / Travel loans and Dental insurance as well as other discounts / vouchers

Data Privacy and Reasonable adjustments

We take keeping your data security seriously.  For more detail on how we may keep your data please refer to our Privacy Notice

https://careers.arbuthnotlatham.co.uk/files/RecruitmentPrivacyNotice.pdf

Reasonable adjustments: Please let us know of any adjustments or arrangements that you may need to help you apply to this role or that will help you during the recruitment process. If you wish to discuss any particular requirements or concerns you have because of a disability or medical condition please contact us at [email protected]. Information you provide about any disability or medical condition will remain confidential unless it is necessary to disclose it to other members of staff or outside agencies to ensure the health and safety of yourself and others, or to implement the adjustments you require. In these circumstances we will first discuss with you how and to whom the information may be disclosed.