• Profile

Job Description

  • To support the development and refinement of the banking products for private and commercial clients to drive sustainable business growth – working closely with the product owners, Head of Client Proposition and Product, and in collaboration with the banking Proposition Manager. 
  • Where applicable, to place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers; and to comply with the FCA and PRA's Conduct Rules. 
 

Key Responsibilities: 

  • In partnership with the product owner and key stakeholders support the identification and assessment of opportunities to enhance our products and the delivery of our products to clients. 
  • Demonstrate curiosity about the performance of the products including identifying outliers, friction or missed opportunities. 
  • Identify foreseeable client harm and design controls to manage it. 
  • Stay abreast of relevant changes in the market, including product changes made by direct competitors and the ways client expectations are evolving. 
  • Manage continuous improvements of product processes and procedures to drive efficiency. 
  • Design and deliver product initiatives working with relevant teams across the bank and third parties when needed. 
  • Project manage delivery of initiatives to time and budget, set milestones, identify resource requirements, and coordinate SMEs across the business.    

Product Management

  • Regular document reviews to ensure product information is accurate and supports client understanding.  
  • Perform post-launch reviews of all new products to check the objectives set out in the design are being met and client outcomes are being delivered.  
  •  Monitor product performance and keep stakeholders aware.
  • Identify opportunities to improve existing products and make recommendations to product owners e.g. new product features. 
  • Identify pain points in client journeys, operational engagement to deliver improvements.
  • Decommission products which are no longer required or are not delivering appropriate client or business outcomes. 
 

Product & Proposition Governance 

  • Complete annual product and service reviews of all banking and treasury products, identify and make recommendations for improvements.  
  •  Assess whether products & propositions operate in line with the requirements of Consumer Duty and other relevant regulatory frameworks.
  • Product technical support, keep abreast of changes & developments in the banking and treasury market.
  • Ensure compliance with product policies and procedures and risk frameworks. 


Risk: 

  • Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.  

Key Interfaces:

  • Product owners for banking and treasury 
  • Senior stakeholders, Heads of Department  
  • Client Proposition and Product Team  
  • Compliance, Legal & Risk functions 
  • Marketing, Business Management, Operations and Change Teams
  • Private and commercial banking front office teams and advisers 

Person Specification

 Knowledge/Experience/Skills:
  • Experience in a related role within the Private Banking / Wealth Management Sector, e.g. product development, product proposition/strategy  
  • Demonstrable track record of delivering new products
  • Understanding of the regulatory environment e.g. Consumer Duty  
  • Demonstrable track record of managing and co-ordinating project work  
  • In depth understanding of banking, lending and treasury products  


Skills 

  • Strong at forming partnerships and collaboration with good influencing skills.  
  • Excellent communication skills, oral and written. 
  • Client focus.  
  • Ability to think creatively and commercially to find solutions and implement change. 
  • Ability to work with MI and data sets to generate actionable insights. 
  • Clear focus on understanding and controlling risk. 
 

Qualifications:

  • Relevant degree or equivalent experience 
  • Professional qualification preferred 
 

Competencies:

  • Business and Commercial Focus 
  • Influencing others 
  • Judgment & Problem Solving
  • Communication & Confidence

About Us

Life, Work and Benefits

At Arbuthnot Latham, we seek proactive individuals who embrace high standards and bring the energy needed to drive success. In return, you can thrive in a dynamic environment that values your innovative ideas and provides the stability and support for your personal and professional growth.  Our human-scale ethos means that everyone is recognised as an individual, not just a number, creating a workplace where you truly belong and thrive.  

  • As a service led, relationship driven bank, in-person collaboration and wellbeing are important to us and drives our inclusive culture.  With this in mind, our Agile Working Policy offers one day a week working from home.

Benefits

  • Competitive holiday allowance with the ability to buy / sell / rollover up to five days per year
  • Pension via market leading provider
  • Private Healthcare cover
  • 4x Life Assurance
  • Discretionary Bonus
  • Access to a suite of flexible benefits including Cycle to Work Scheme, Gym Scheme, Health Assessment, Season Ticket / Travel loans and Dental insurance as well as other discounts / vouchers

Data Privacy and Reasonable adjustments

We take keeping your data security seriously.  For more detail on how we may keep your data please refer to our Privacy Notice

https://careers.arbuthnotlatham.co.uk/files/RecruitmentPrivacyNotice.pdf

Reasonable adjustments: Please let us know of any adjustments or arrangements that you may need to help you apply to this role or that will help you during the recruitment process. If you wish to discuss any particular requirements or concerns you have because of a disability or medical condition please contact us at [email protected]. Information you provide about any disability or medical condition will remain confidential unless it is necessary to disclose it to other members of staff or outside agencies to ensure the health and safety of yourself and others, or to implement the adjustments you require. In these circumstances we will first discuss with you how and to whom the information may be disclosed.

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