**This role is only open to current employees of Arbuthnot Latham**

Job Purpose

The Business Change Manager is responsible for planning, managing, and embedding business change activities across Arbuthnot Latham Transformation initiatives.

The Business Change Manager works closely with business leadership, project teams, and the banks control functions to ensure change is effectively adopted and embedded into business-as-usual operations, with minimal disruption to clients and colleagues.

To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers and to comply with the FCA and PRA's Conduct Rules.

Job Description

Key Responsibilities: 

• Plan and deliver change management activities for strategic & platform initiatives.
• Develop and maintain change plans aligned to programme delivery, regulatory milestones, and business priorities.
• Conduct detailed change impact assessments across people, process, technology, data, and controls.
• Support the transition of change into business-as-usual, ensuring operational readiness and sustainability.
• Build and maintain strong relationships with senior stakeholders across all business areas including Front Office, Operations, Risk, Compliance, Finance, and IT.
• Act as a trusted point of contact for business change, providing insight on readiness, sequencing, dependencies, and delivery risks.
• Facilitate governance forums, workshops, and stakeholder sessions to support decision-making and alignment.
• Develop and execute UK-specific change management strategies, including communications, engagement, and training plans.
• Support senior leaders and line managers in preparing their teams for change and meeting regulatory expectations.
• Ensure client-facing teams are fully equipped to adopt new systems, processes, and ways of working without detriment to client outcomes.
• Ensure alignment with key UK frameworks such as SMCR, Consumer Duty, Operational Resilience, AML, and KYC.
• Partner closely with Risk, Compliance, and Legal to embed controls, policies, and procedures effectively.
• Ensure change artefacts meet UK governance, audit, and regulatory scrutiny standards.
• Support the definition, tracking, and reporting of benefits and regulatory outcomes.
• Contribute to post-implementation reviews, regulatory attestations, and lessons learned.
• Identify opportunities to improve UK change capability, consistency, and delivery effectiveness.

Risk:

• Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.

Key Interfaces:

• Director, Change
• Head of Programme Management
• Head of PMO
• PMO Manager
• Head of Testing
• Test Manager
• Senior Project Manager and Project Manager
• Business and Operational Senior managers & SMEs

•  Proven experience as a Change Manager within UK banking or financial services.
• Experience delivering or supporting regulatory and compliance-driven change.
• Knowledge of UK regulatory environment, including FCA and PRA expectations.
• Excellent stakeholder management and communication skills, with experience engaging UK senior leaders.
• Experience working within formal governance, risk, and control frameworks.
• Good understanding of Financial Services industry, specifically Wealth Management, Private Banking & Commercial Banking.
• Knowledge of AL’s Wealth Management, Private Banking & Commercial Banking proposition, products and services is desirable.
• Experience supporting Consumer Duty, SMCR, Operational Resilience, AML, or KYC change programme is desirable.
• Exposure to UK core banking platforms or client-facing digital change.
• Experience working in Agile or hybrid delivery models.
• A self-starter who works as an independent, individual contributor and cooperative teammate.
• Ability to think on your feet and provide realistic solutions to complex business problems.
• Excellent time management and organisational skills that enable timely completion of goals at expected levels of quality.
• Detail oriented mind-set to tasks and deadline-driven attitude to deliverables.
• The ability to work under pressure on multiple projects simultaneously.
• Passionate about constantly learning and seeks opportunities to share within the team for collective success.
• Excellent written and verbal communication skills with the ability to deliver presentations to peers and senior stakeholders.
• Excellent Microsoft Office core application skills including a high proficiency with MS Excel and MS Visio. Experience with DevOps desirable.

Qualifications:

• Change management certification is desirable (e.g. Prosci, APMG, Agile Change).
• APM Project Management (PMQ) (or equivalent qualification / experience) is desirable.

Competencies:

• Client Focus
• Creativity & Innovation
• Judgment & Problem Solving
• Communication & Confidence

Life, Work and Benefits

At Arbuthnot Latham, we seek proactive individuals who embrace high standards and bring the energy needed to drive success. In return, you can thrive in a dynamic environment that values your innovative ideas and provides the stability and support for your personal and professional growth.  Our human-scale ethos means that everyone is recognised as an individual, not just a number, creating a workplace where you truly belong and thrive.  

As a service led, relationship driven bank, in-person collaboration and wellbeing are important to us and drives our inclusive culture.  With this in mind, our Agile Working Policy offers one day a week working from home.

Benefits

• Competitive holiday allowance with the ability to buy / sell / rollover up to five days per year
• Pension via market leading provider
• Private Healthcare cover
• 4x Life Assurance
• Discretionary Bonus
• Access to a suite of flexible benefits including Cycle to Work Scheme, Gym Scheme, Health Assessment, Season Ticket / Travel loans and Dental insurance as well as other discounts / vouchers

Data Privacy and Reasonable adjustments

We take keeping your data security seriously.  For more detail on how we may keep your data please refer to our Privacy Notice

https://careers.arbuthnotlatham.co.uk/files/RecruitmentPrivacyNotice.pdf

Reasonable adjustments: Please let us know of any adjustments or arrangements that you may need to help you apply to this role or that will help you during the recruitment process. If you wish to discuss any particular requirements or concerns you have because of a disability or medical condition please contact us at [email protected]. Information you provide about any disability or medical condition will remain confidential unless it is necessary to disclose it to other members of staff or outside agencies to ensure the health and safety of yourself and others, or to implement the adjustments you require. In these circumstances we will first discuss with you how and to whom the information may be disclosed.