Job Purpose

To work as part of a team of 4 receptionists delivering a 5 star front of house service to clients, guests and staff at Arbuthnot House. To provide clients and staff with an impeccable standard of service throughout each working day, striving to impress at each and every opportunity.

Key responsibilities

• Meeting and greeting clients and visitors

• Switchboard management for the business

• Meeting room management

• Processing bookings for private client breakfasts, lunches & dinners

• Assisting in the training of new staff to the reception team

• To liaise and assist the Events Coordinator to organise in-house events

• Work closely with the catering team regarding all aspects of catering requirements

• Liaise with Facilities to ensure meeting rooms are maintained to a high standard

• General administration duties

Key Interfaces

• Clients, guests and other visitors

• Members of the Board

• Members of Staff

Knowledge/Skills/Experience

• High level of interpersonal skills

• High level of professionalism

• Experience of working within a reception role in a corporate environment

• Skilled at relationship and rapport building

• Confident manner

• Proficient in Microsoft Office along with a good level of keyboard skills

• Professional  & eloquent phone manner

• Excellent organisational capability

   

  Competencies

• Customer focus

• Reliability

• Attention to detail

• Team working

• Professional appearance

• Working pro-actively

• Respecting others

• Communication & confidence

• Warm & friendly manner

• Initiative

• Flexible attitude

Life, Work and Benefits

At Arbuthnot Latham, we seek proactive individuals who embrace high standards and bring the energy needed to drive success. In return, you can thrive in a dynamic environment that values your innovative ideas and provides the stability and support for your personal and professional growth.  Our human-scale ethos means that everyone is recognised as an individual, not just a number, creating a workplace where you truly belong and thrive.  

• As a service led, relationship driven bank, in-person collaboration and wellbeing are important to us and drives our inclusive culture.  With this in mind, our Agile Working Policy offers one day a week working from home.

Benefits

• Competitive holiday allowance with the ability to buy / sell / rollover up to five days per year
• Pension via market leading provider
• Private Healthcare cover
• 4x Life Assurance
• Discretionary Bonus
• Access to a suite of flexible benefits including Cycle to Work Scheme, Gym Scheme, Health Assessment, Season Ticket / Travel loans and Dental insurance as well as other discounts / vouchers