Key Responsibilities

Client Support

• Support the line manager and wider team in delivering client‑facing, non‑investment services to ensure a consistent, high‑quality client experience.

• Deliver responsive, high‑quality client service across telephone, email and written correspondence to support effective client communication.
• Produce data, reports and presentation materials for client meetings to support informed discussion and decision‑making.
•  Support the preparation of client suitability advice to ensure regulatory and internal standards are met.

• Support Investment Managers with trading client portfolios to help ensure portfolios remain aligned with pre‑agreed investment models.

• Maintain a paperless document management system to ensure client records are accurate, complete and up to date.
• Liaise with Back Office and Operations teams on administrative and servicing matters to support efficient day‑to‑day operations.
• Support new client onboarding by managing information packs and providing timely progress updates.
• Manage account closure documentation in line with internal procedures to ensure compliant completion of processes.
• Build, maintain and update Excel spreadsheets and reporting tools to support monitoring and reporting requirements.
• Coordinate and document the investment monitoring process to support governance and oversight.
• Arrange cost‑effective travel and accommodation to support efficient diary and meeting management.
• Carry out general administrative duties and office support to ensure smooth business‑as‑usual activity.
• Support the team and Business Support Manager on ad hoc projects, including procedures, factsheets and marketing materials, to support business initiatives.

Investment Research & Analysis

• Provide focused support to Investment Managers on research‑related activities, including administration of summary spreadsheets and ad hoc assistance, to support research and monitoring processes.

Risk & Compliance

• Manage risks inherent to the role by adhering to internal policies, procedures and regulatory requirements at all times
• Deliver responsive, high‑quality client service across telephone, email and written correspondence to support effective client communication.
•  Produce data, reports and presentation materials for client meetings to support informed discussion and decision‑making.
•  Support the preparation of client suitability advice to ensure regulatory and internal standards are met.

• Support Investment Managers with trading client portfolios to help ensure portfolios remain aligned with pre‑agreed investment models.
  

• Maintain a paperless document management system to ensure client records are accurate, complete and up to date.
• Liaise with Back Office and Operations teams on administrative and servicing matters to support efficient day‑to‑day operations.
• Support new client onboarding by managing information packs and providing timely progress updates.
• Manage account closure documentation in line with internal procedures to ensure compliant completion of processes.
• Build, maintain and update Excel spreadsheets and reporting tools to support monitoring and reporting requirements.
• Coordinate and document the investment monitoring process to support governance and oversight.
• Arrange cost‑effective travel and accommodation to support efficient diary and meeting management.
• Carry out general administrative duties and office support to ensure smooth business‑as‑usual activity.
• Support the team and Business Support Manager on ad hoc projects, including procedures, factsheets and marketing materials, to support business initiatives.
  

Investment Research & Analysis

• Provide focused support to Investment Managers on research‑related activities, including administration of summary spreadsheets and ad hoc assistance, to support research and monitoring processes.

Risk & Compliance

• Manage risks inherent to the role by adhering to internal policies, procedures and regulatory requirements at all times

•  To adhere to the requirements of an Information Giver as laid out in the Information Giver Policy.

Key Interfaces:

• Wealth Planning Team
• Private Banking Team
• Executive Management Teams
• Clients (& Client representatives)

Key Skills

• Strong attention to detail, quality and control, with consistently high standards
• Flexible approach, able to work effectively both independently and within a team
• Demonstrates a sense of urgency when required
• Excellent written and verbal communication skills with a positive, professional demeanour
• Able to work under pressure, using initiative and minimal supervision
• Effective at managing multiple tasks simultaneously while remaining proactive and efficient
• Demonstrates a strong aptitude for learning and a willingness to develop and expand the role
• Shows commitment and ownership through professional conduct and behaviour

Qualifications:

•  Qualifications are not a prerequisite of the role however they are preferable. In role there is the expectation to undertake level 4 RDR qualifications such as: CFA UK – Investment Management Certificate (IMC) or CISI – Level 4 Diploma in Investment Advice (IAD)

Competencies:

• Demonstrates a client‑focused, service‑driven approach that delivers high‑quality outcomes and supports long‑term client relationships.
• Works collaboratively and professionally with colleagues across teams, contributing positively and influencing where appropriate.
• Takes ownership and accountability for responsibilities, applying sound judgement and a proactive approach to achieving objectives.
• Maintains high standards of accuracy, quality, controls and risk awareness in line with regulatory and business requirements.
• Communicates clearly and confidently, with strong planning and organisational skills to manage priorities effectively.
• Adapts positively to change, demonstrating a willingness to learn, develop and contribute to continuous improvement.