Application Support, IM and Finance - Internal Applicants Only

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Application Support, IM and Finance - Internal Applicants Only

Job Description

***Please note that this role is only open to internal candidates***

Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology.

Job Purpose

To support the Investment Management & Finance 3rd party IT applications and systems. To diagnose & fix application and system problems, or any incident that is disrupting the application service that business users depend on. To assist the business in designing and implementing new systems and upgrades to existing systems under the direction of the Head of Investment Management & Finance Platforms.

To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers and to comply with the FCA and PRA's Conduct Rules.

Job Description

Key Responsibilities:

Ensure all incidents and requests are processed within SLA and in line with customer expectations.
Ensure problems are identified and managed in line with the ITIL framework.
Identify and document technology risks and provide solutions to reduce, mitigate or transfer the risk.
Produce and maintain process documentation, knowledge base articles and run books to support compliance with applicable and other legal and regulatory requirements.
Perform daily, weekly, monthly checks and maintenance to ensure the health, performance and availability of services.
Remediation of vulnerability identified through penetration testing and vulnerability scanning.
Develop and implement proactive systems monitoring and alerting.
Work with the Investment Management & Finance teams to support system upgrades & implementation of new / replacement systems

Risk:

Responsible for managing risks inherent to the role by diligently observing internal policies and procedures:

Key Interfaces:

Incident Management
IT Senior Management
IT Solutions Architect
Senior Application Specialists - / Application Specialist
Head of Data and Integration Systems
Head of IT Service Delivery
Investment Management Operations Staff
Finance Operations Staff

Person Specification

Knowledge / Experience/Skills:

Good working knowledge of financial management platforms and the security and assurance of these platforms.
Good understanding of software support and lifecycle management.
Experience interacting with vendor support for the resolution of issues within prescribed SLA’s · Good stakeholder and vendor management skills.
Good working knowledge of technologies within Financial services.
Develop and optimise service availability monitoring and alerting working with support teams in IT and acting as business requirement translator to ensure system resilience.
Good understanding of business requirements converting in to IT tasks actions for fixing and enhancing technologies for stakeholders.
Understanding of API & Integrations for support and communication between stakeholders.

Preferable but not essential:

Experience working with leasing and asset finance operations software
Administration of Windows based applications and services
SQL Server Administration

Qualifications:

Microsoft Server and Application Qualifications (MCSE)

Competencies:

Change focus
Judgment & Problem Solving
Strong Team player, but equally capable in a solo environment
Planning & Reviewing
Communication & Confidence

About Us

Life, Work and Benefits

At Arbuthnot Latham, we seek proactive individuals who embrace high standards and bring the energy needed to drive success. In return, you can thrive in a dynamic environment that values your innovative ideas and provides the stability and support for your personal and professional growth. Our human-scale ethos means that everyone is recognised as an individual, not just a number, creating a workplace where you truly belong and thrive.

As a service led, relationship driven bank, in-person collaboration and wellbeing are important to us and drives our inclusive culture. With this in mind we offer one day a week working from home.

Benefits

Competitive holiday allowance with the ability to buy / sell / rollover up to five days per year
Pension via market leading provider
Private Healthcare cover
4x Life Assurance
Discretionary Bonus
Access to a suite of flexible benefits including Cycle to Work Scheme, Gym Scheme, Health Assessment, Season Ticket / Travel loans and Dental insurance as well as other discounts / vouchers

Data Privacy and Reasonable adjustments

We take keeping your data security seriously. For more detail on how we may keep your data please refer to our Privacy Notice

https://careers.arbuthnotlatham.co.uk/files/RecruitmentPrivacyNotice.pdf

Reasonable adjustments: Please let us know of any adjustments or arrangements that you may need to help you apply to this role or that will help you during the recruitment process. If you wish to discuss any particular requirements or concerns you have because of a disability or medical condition please contact us at [email protected]. Information you provide about any disability or medical condition will remain confidential unless it is necessary to disclose it to other members of staff or outside agencies to ensure the health and safety of yourself and others, or to implement the adjustments you require. In these circumstances we will first discuss with you how and to whom the information may be disclosed.

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