Job Purpose
The CBE will primarily focus on providing pro-active support to the Director and Bankers in the Commercial Banking Team. They will support the team with client acquisition and retention via client contact, but will primarily provide support in the preparation of lending proposals and support the growth aspirations of the Commercial business.
Key Responsibilities
Client service and Sales support
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Main point of contact and accountability for clients in respect to their day to day banking
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Building and monitoring client relationships
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Supporting Commercial Bankers in developing, growing and retaining their portfolio of Commercial Clients, ensuring a quality of service is provided at all times whilst proactively managing portfolio of clients and help Commercial Bankers achieve their targets
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Will be competent at identifying new sales opportunities
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Develop sales pitches, analysing client book to identify target clients’ needs and attending client meetings to establish strong working relationships
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Undertake proactive client calls and ensure commercial banker’s follow up on all client leads and facilitate client meetings
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Preparing full client briefs and research for commercial bankers
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Manage account maintenance procedures – including account opening and account closing
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Initiate, discuss and complete Credit Applications on behalf of CB’s
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Monitor the return of Facility letters, and completion of lending transactions in Flexcube
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Monitor, prepare and/or carry out annual credit reviews
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Monitor, prepare and/or complete annual client reviews – maintaining client files in the process
General Administration
- Preparing Client comunications
- Preparing account opening forms
- Responsible for keeping client records updates
- Instigating and maintaining client files
Commercial Bankers Organisation
Organising, maintatining and coordinating diaries for the Director and CBs (including future planning of meetings, meeting preparation, planning for issues)
Organise trave schedule as required
Support the bank’s Change & innovation agenda
- Complete user acceptance testing of technology updates, new functionality & systems used in front office as required
- Input to change projects to give ideas, input and requirements as required
Compliance
Complete compliance regulatory exams (as required), adhering to both legal and regulatory requirements
Key Interfaces
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Take ownership and support other CBE’s
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Maintain excellent relationships with Private Banking, Wealth Planning, Operations, Treasury and Compliance