• Profile

Job Description

  • The Business Support Assistant role will primarily focus on completion of the monthly first line of defence control testing.
  • The role also provides valuable support to the Banking frontline staff with day-to-day queries and to the Business Support Managers in the completion of adhoc projects.
  • Where applicable, to place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers; and to comply with the FCA and PRA's Conduct Rules. 

Key Responsibilities: 

Risk:

  • Accurately complete monthly First Line of Defence (FLoD) control testing for Commercial & Private Banking.
  • Responsible for coordinating and updating remedial action completed by Banking teams.
  •  Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.

Business Management & Improvement:

  • Support the Business Support Managers to ensure that projects re delivered and embedded within agreed deadlines.
  • Identify ways to improve front office procedures based on FLoD testing outcomes.
 Service Quality:
  • Coordinate with relevant areas of the Bank to deliver seamless client service to the Banking relationship teams and their clients.
  • Use information gathered through control testing and monitoring, to identify opportunities for process enhancements to benefit clients and Banking relationship teams.

Team admin:

  • Monitor the team’s internal mailbox to provide support to the Banking relationship teams.
  • Support with internal and external requests for the provision of adhoc information.

    With further experience in the role and training, the Business Support Assistant may have further responsibilities, including:

  • Proactively identifying and analysing trends from FLoD testing, recommending the appropriate action to resolve issues identified.
  • Producing reports or presentations to communicate key FLoD findings to relevant stakeholders.
  • Assist with internal projects and local continuous improvement initiatives.
  • Supporting with the communication of process changes, including submission of articles to the weekly Banking communication.

Key Interfaces:

  • Commercial & Private Banking teams
  • Business Management Team
  • Financial Crime Prevention Team
  • Operational Risk
  • Banking Operations
  • Credit Risk
  • Credit Operations

Person Specification

Knowledge/Experience/Skills:

  • Relevant banking experience is preferred but not essential
  • Experience in an office environment is preferred
  • Ability to manage your time effectively and prioritise your work to meet deadlines
  • Solid written and verbal communications skills
  • Strong attention to detail and accuracy
  • Ability to work collaboratively, develop good working relationships and build your internal network
  • Strong interest in Banking and Financial Services
  • Ability to adapt to change and learn new technologies
  • Competence using Microsoft Office programs - Word, Excel, PowerPoint and Outlook

Qualifications

  • Educated to A-Level
 

Competencies:

  • Team Working
  • Working Proactively
  • Problem Solving and Judgement
  • Communication and Confidence 

About Us

Life, Work and Benefits

At Arbuthnot Latham, we seek proactive individuals who embrace high standards and bring the energy needed to drive success. In return, you can thrive in a dynamic environment that values your innovative ideas and provides the stability and support for your personal and professional growth. Our human-scale ethos means that everyone is recognised as an individual, not just a number, creating a workplace where you truly belong and thrive.

As a service led, relationship driven bank, in-person collaboration and wellbeing are important to us and drives our inclusive culture. With this in mind, our Agile Working Policy offers one day a week working from home.

Benefits

  • Competitive holiday allowance with the ability to buy / sell / rollover up to five days per year
  • Pension via market leading provider
  • Private Healthcare cover
  • 4x Life Assurance
  • Discretionary Bonus
  • Access to a suite of flexible benefits including Cycle to Work Scheme, Gym Scheme, Health Assessment, Season Ticket / Travel loans and Dental insurance as well as other discounts / vouchers
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