Head Of Infrastructure and Cloud - Internal Applicants Only

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Head Of Infrastructure and Cloud - Internal Applicants Only

Job Description

***This role is currently only open to employees of Arbuthnot Latham***

Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology.

Job Purpose

The Head of Infrastructure and Cloud is accountable for the strategy, engineering, reliability, and operation of the enterprise infrastructure estate across cloud and on-premises environments. The role ensures the organisation delivers a secure, resilient, and high-performing platform capability that underpins critical banking services, supporting operational resilience and regulatory compliance.

The role leads the transition from traditional infrastructure management to a platform-centric, product-led operating model, integrating platform engineering, DevOps, Site Reliability Engineering (SRE), and Network Operations (NOC) to enable scalable, automated, and resilient technology services.

To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers; and to comply with the FCA and PRA’s Conduct Rules.

Job Description

Define and execute the Infrastructure and Cloud strategy, ensuring alignment to enterprise objectives, regulatory requirements (FCA/PRA), and organisational risk appetite, with a strong focus on resilience and security.
Assess and continuously evolve the infrastructure estate across cloud and on‑premise environments, defining a clear transition roadmap towards platform-centric and cloud-native operating models.
Lead the establishment of a platform engineering capability, delivering an internal developer platform (IDP) that enables self-service, automation, and standardisation for engineering and product teams.
Own cloud and infrastructure architecture and governance, including workload placement, vendor strategy, technical debt reduction, and avoidance of vendor lock-in.
Embed DevOps operating principles across engineering teams, enabling a “You Build It, You Run It” (YBIYRI) model with shared accountability for service delivery and operational outcomes.
Establish and integrate Site Reliability Engineering (SRE) practices, defining and managing service-level objectives (SLOs), error budgets, and proactive reliability engineering across critical services.
Ensure end-to-end service reliability and resilience, including capacity management, availability, performance, and disaster recovery, aligned to operational resilience requirements for banking services.
Lead Network Operations and Infrastructure Operations (NOC), ensuring 24/7 monitoring, incident response, and proactive service management with continuous improvement of MTTR and service stability.
Define, implement, and continuously mature infrastructure governance and compliance frameworks, ensuring alignment to ISO27001 (Annex A), NIST CSF, CIS benchmarks, and regulatory expectations, including secure configuration, logging, monitoring, and audit readiness.
Act as control owner for infrastructure and cloud services, ensuring effective design and operation of controls, evidence management, and timely remediation of audit findings.
Drive automation and infrastructure-as-code (IaC) adoption to improve consistency, scalability, and compliance, embedding guardrails and policy-as-code within platform services.
Establish integrated observability and monitoring capabilities, leveraging telemetry, logging, and AI-driven insights to proactively manage service health and predict risk.
Manage subsidiaries to ensure consistency and ongoing alignment with agreed infrastructure standards.
Manage strategic technology partners and cloud providers, ensuring cost optimisation, performance management, and alignment to enterprise architecture and risk requirements.
Lead organisational capability development across platform engineering, DevOps, SRE, and cloud operations, fostering a culture of engineering excellence, accountability, and continuous improvement.

Key Interfaces:

Chief Technology Officer
CIO/CISO
Chief Platform Officer and Heads of Platforms
Environment & Release Manager
Head of Digital Workplace and services desk teams
Human Resources
Learning and Development
Microsoft account management team
Change Management
Business Units

Person Specification

Knowledge/Experience/Skills:

Extensive experience leading enterprise Infrastructure, Cloud and Platform Engineering functions within a highly regulated environment.
Experience building and leading high-performing multidisciplinary teams covering Infrastructure Engineering, Cloud Operations, Platform Engineering, SRE and NOC functions.
Practical experience implementing Site Reliability Engineering (SRE) practices, including SLOs, SLIs, error budgets and observability.
Proven experience defining and delivering infrastructure and cloud transformation strategies aligned to business objectives.
Demonstrated experience operating at senior leadership level, influencing technology strategy and investment decisions.
Experience managing significant technology budgets, vendor relationships and outsourced service providers.
Deep technical expertise in Microsoft Azure, hybrid cloud and enterprise infrastructure platforms.
Experience designing and operating highly available, resilient, and secure infrastructure platforms.
Demonstrable experience implementing Infrastructure-as-Code, policy-as-code, automation and cloud governance frameworks.
Strong knowledge of networking, identity and access management, compute, storage, virtualisation, backup, disaster recovery and operational resilience.
Strong understanding of DevOps principles, CI/CD pipelines, automation, and modern software delivery practices
Experience leading 24x7 operational support functions, major incident management and service improvement initiatives.
Strong understanding of information security, cyber risk and cloud security best practices.
Experience operating within financial services regulatory frameworks, including FCA/PRA requirements and operational resilience obligations.
Knowledge of industry standards and control frameworks including ISO 27001, NIST CSF, CIS Benchmarks and ITIL.

Qualifications:

Minimum of one below is required:

Microsoft Certified: AZ-104 Azure Administrator
Microsoft Certified: Azure DevOps Engineer

Minimum of one below is required:

CompTIA Linux+
ITIL V4

Desirable:

Microsoft Certified: Azure Security Engineer Associate
Microsoft Certified: Azure DevOPS Engineer

Competencies:

Problem Solving and Judgment
Customer Focus
Planning and Reviewing
Performance Focus
Communication and Confidence

About Us

Life, Work and Benefits

At Arbuthnot Latham, we seek proactive individuals who embrace high standards and bring the energy needed to drive success. In return, you can thrive in a dynamic environment that values your innovative ideas and provides the stability and support for your personal and professional growth. Our human-scale ethos means that everyone is recognised as an individual, not just a number, creating a workplace where you truly belong and thrive.

As a service led, relationship driven bank, in-person collaboration and wellbeing are important to us and drives our inclusive culture. With this in mind, our Agile Working Policy offers one day a week working from home.

Benefits

Competitive holiday allowance with the ability to buy / sell / rollover up to five days per year
Pension via market leading provider
Private Healthcare cover
4x Life Assurance
Discretionary Bonus
Access to a suite of flexible benefits including Cycle to Work Scheme, Gym Scheme, Health Assessment, Season Ticket / Travel loans and Dental insurance as well as other discounts / vouchers

Data Privacy and Reasonable adjustments

We take keeping your data security seriously. For more detail on how we may keep your data please refer to our Privacy Notice

https://careers.arbuthnotlatham.co.uk/files/RecruitmentPrivacyNotice.pdf

Reasonable adjustments: Please let us know of any adjustments or arrangements that you may need to help you apply to this role or that will help you during the recruitment process. If you wish to discuss any particular requirements or concerns you have because of a disability or medical condition please contact us at [email protected]. Information you provide about any disability or medical condition will remain confidential unless it is necessary to disclose it to other members of staff or outside agencies to ensure the health and safety of yourself and others, or to implement the adjustments you require. In these circumstances we will first discuss with you how and to whom the information may be disclosed.

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