Key Responsibilities:

• To provide clear and concise procedures for all jobs affected by the change being implemented.
• To act as the business contact and represent the business at change related meetings requiring technical input and attendance.
• Point of reference for Banking Operations staff with regards to change / testing programme.
• To provide support to the Banking & Credit Operations management with the change programme.
•  Management reporting – compiling reports on open banking and banking performance and project status and ensure key milestones are met.
• Assist and provide training to Operational staff on any system changes being implemented.
• Conduct QA testing on new releases and lead on any reviews of bugs / discrepancies identified.
• The focal point for all testing requirements required by the business and to liaise with team leaders to ensure adequate resources are available to meet test needs.
• Liaise with other areas of the bank with regards to operational change to process and systems.
• Ensure changes are compliant with both scheme and regulatory requirements.
• Ensure composition of training plans and ensuring process and procedures are updated, respectively.
• Assist with the formation and implementation of test / go-live run books and first occurrence confirmation recording.
• Manage suppliers and costings where necessary.
• Undertake BAU work as and when required to ensure knowledge is kept up to date, including on-call rota.
• To identify, analyse and deliver process improvements.
• Be able to process and deal with Open Banking queries both client and TPP in respect of onboarding and usage
• Understand quarterly REP020 submissions and submit them on time to FCA and publish on AL’s website in compliance with regulation.
• Assist with monitoring Open Banking API traffic volumes and rejection / failure rates

Risk:

• Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.

Key Interfaces:

• Oracle
• Bottomline
• Correspondent banks i.e., Deutsche Bank
• Payment systems external and internal i.e., SWIFT, Open Banking & Payment Workflow
• Treasury 3^rd Party system providers / Counterparties such as DTCC & Caceis
• Digital Banking journey providers i.e. Online & Open Banking service providers
• Interdepartmental co-operation i.e., IT, Change / Verticals, Heads of Department, line Managers and SME’s
• Head of Cards & Payments
• Manager Payments Change & Digital Banking SME
• Payments Change & Digital Banking SME Team Leader

• UK Clearing, Direct Debits and Standing Orders, Cash management, Cheque processing.
• Extensive experience in Digital Banking and messaging systems including but not restricted to Online Banking, Mobile Banking and Open Banking.
• Have good understanding of Open Banking Client Experience Guidelines (OBCEG)
• Have experience of participating on projects and have a track record of managing own time and meeting project milestones and deadlines.
• Project experience to include requirement gathering and documentation, testing (including composition of test plans) and all elements of testing from SIT to UAT and go live.
• Good interpersonal skills – the ability to deal with staff at all levels of the organisational chart.
• Have excellent communication skills.                                          
• Experience in analysing and understanding the impact of change requirements on the business.
• Self-motivated individual with a “can do” attitude and ability to energise others.
• Strong organisational skills with a key focus on attention to detail.

Qualifications:

•  Two A levels or equivalent work experience in Payment Operations.
  

Competencies:

• Judgment & Problem Solving
• Team Working
• Working Proactively
• Planning & Reviewing
• Influencing Others
•  Communication & Confidence