***This role is currently only open to employees of Arbuthnot Latham***

Arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology.

Job Purpose

We are currently recruiting for an M365 Analyst to support the administration, maintenance and continuous improvement of Microsoft 365 services across the organisation. The role will provide hands-on support for Microsoft 365 administration, identity and access processes, Intune device management, endpoint compliance and the onboarding of Teams devices into Intune management. Working under the guidance of senior team members, the role will help ensure Microsoft 365 services are secure, well governed, documented and aligned to business requirements. 

Key Responsibilities

• Provide professional and proactive administration support for Microsoft 365 applications and services.
• Support the day-to-day administration of Entra ID, user accounts, groups, roles and access requests, following agreed processes and approval controls.
• Assist with Role Based Access Control, Conditional Access and Privileged Identity Management activities under the direction of senior administrators.
• Support Intune administration, including device enrolment, compliance policies, configuration profiles and application deployment.
• Assist with device management activities across Windows, mobile and shared workplace devices, ensuring devices are correctly registered, compliant and maintained.
• Support the onboarding of Microsoft Teams devices into Intune management, including Teams Rooms, desk phones, panels and related meeting room devices.
• Help monitor device health, compliance status and configuration drift, escalating risks or recurring issues where appropriate.
• Support Microsoft Teams, SharePoint, OneDrive and Exchange Online administration tasks as part of the wider Microsoft 365 platform.
• Liaise with internal customers, Service Desk and Infrastructure teams to resolve Microsoft 365 and endpoint-related incidents and requests.
• Contribute to documentation, support guides, operational runbooks and knowledge articles for Microsoft 365, Intune and device management processes.
• Support controlled change activity within the Microsoft 365 and Intune platforms, ensuring work is tested, documented and implemented in line with agreed processes.
• Maintain awareness of new Microsoft 365 and Intune capabilities, contributing ideas to improve user experience, security and operational efficiency.

 Key Interfaces

• IT Team in particular the IT Infrastructure and Operations team and service desk.
• Operational Resiliency Team
• All business areas across the Group
• 3rd party suppliers
• Microsoft Account Management Team

Knowledge / Experience

• Some experience or strong working knowledge of Microsoft 365 administration, gained through an operational support, service desk, junior administrator or similar technical role.
• Understanding of core Microsoft 365 services, including Teams, SharePoint Online, OneDrive, Exchange Online and the Microsoft 365 admin centres.
• Working knowledge of Entra ID concepts, including users, groups, authentication methods, role assignments and access management processes.
• Awareness of Conditional Access, Privileged Identity Management and identity governance principles, with willingness to develop deeper capability in these areas.
• Practical knowledge of Microsoft Intune or endpoint management concepts, including device enrolment, compliance policies, configuration profiles and application deployment.
• Awareness of Windows device management, Autopilot, mobile device management and device compliance reporting.
• Understanding of Microsoft Teams device management, including the onboarding and ongoing administration of Teams Rooms, desk phones, panels and meeting room devices.
• Ability to follow documented processes, raise risks or issues promptly, and escalate complex technical problems to senior engineers or platform owners.
• Experience of producing clear documentation, support notes, user guidance or knowledge articles for technical and non-technical audiences.
• Good customer service skills with the ability to work collaboratively with Service Desk, Infrastructure, Security, suppliers and business users.
• Interest in developing Microsoft 365, Intune, endpoint management and identity administration skills through hands-on experience, training and certification.

 Qualifications

Minimum of one below is desirable:

• Microsoft 365 Fundamentals or Microsoft 365 Administrator certification
• Microsoft Certified: Endpoint Administrator Associate or equivalent Intune/device management training

Below are desirable:

• ITIL Foundation
• Microsoft Certified: Teams Administrator Associate
• Microsoft Certified: Identity and Access Administrator Associate

Competencies

• Problem Solving & Judgment
• Customer Focus
• Planning & Reviewing
• Attention to Detail
• Willingness to Learn
• Communication & Confidence

Life, Work and Benefits

At Arbuthnot Latham, we seek proactive individuals who embrace high standards and bring the energy needed to drive success. In return, you can thrive in a dynamic environment that values your innovative ideas and provides the stability and support for your personal and professional growth.  Our human-scale ethos means that everyone is recognised as an individual, not just a number, creating a workplace where you truly belong and thrive.  

As a service led, relationship driven bank, in-person collaboration and wellbeing are important to us and drives our inclusive culture. With this in mind we offer one day a week working from home.

Benefits

• Competitive holiday allowance with the ability to buy / sell / rollover up to five days per year
• Pension via market leading provider
• Private Healthcare cover
• 4x Life Assurance
• Discretionary Bonus
• Access to a suite of flexible benefits including Cycle to Work Scheme, Gym Scheme, Health Assessment, Season Ticket / Travel loans and Dental insurance as well as other discounts / vouchers

Data Privacy and Reasonable adjustments

We take keeping your data security seriously.  For more detail on how we may keep your data please refer to our Privacy Notice

https://careers.arbuthnotlatham.co.uk/files/RecruitmentPrivacyNotice.pdf

Reasonable adjustments: Please let us know of any adjustments or arrangements that you may need to help you apply to this role or that will help you during the recruitment process. If you wish to discuss any particular requirements or concerns you have because of a disability or medical condition please contact us at [email protected]. Information you provide about any disability or medical condition will remain confidential unless it is necessary to disclose it to other members of staff or outside agencies to ensure the health and safety of yourself and others, or to implement the adjustments you require. In these circumstances we will first discuss with you how and to whom the information may be disclosed.