• Profile
Job Description

Key responsibilities

  • To support Sharepoint and Salesforce
  • Ensure all incidents and requests are processed within SLA and in line with customer expectations.
  • Ensure problems are identified and managed in line with the ITIL framework.
  • Identify and document technology risks and provide solutions to reduce, mitigate or transfer the risk.
  • Produce and maintain process documentation, knowledge base articles and run books to support compliance with applicable standards such as ISO27001, PCI DSS and legal and regulatory requirements.
  • Perform daily, weekly, monthly checks and maintenance to ensure the health and availability of services.
  • Remediation of vulnerability identified through penertration testing and vulnerability scanning.
  • Develop and implement proactive systems monitoring and alerting.
  • Provide coaching and advice to other areas of IT to help empower and knowledge transfer to other teams.

Key Interfaces

  • Incident Management
  • IT Management
  • Vendor Support
Person Specification

Knowledge & Experience

  • Strong experience and skills in supporting Sharepoint and Salesforce
  • Support and development of business applications and services in Microsoft Office365, Sharepoint Online, Flows and Forms
  • Configuration and integrations of Single Sign On Solutions (Oracle Identity Federation, Azure Active Directory)
  • Develop and optimise service availability monitoring and alerting using SolarWinds
  • Administration and use of Jira, Bit Bucket and Jenkins DevOps tooling
  • Support and administration of SalesForce based solutions
  • Support and monitor Apache, Weblogic and Java and Linux based applications
  • Administration and use of ServiceNow
  • Support and maintenance of Web Content Management Systems
  • Writing and executing SQL Queries, Stored Procedures, SSRS reports
  • Working within an ITIL environment
  • Working within an ISO27001 Framework

Qualifications (3 out of 5)

  • ITIL Foundation v3
  • SalesForce Certified Administrator (Desirable)
  • ServiceNow Certified Systems Administrator (Desirable)
  • MCSE (Desirable)
  • Comptia Linux+ (Desirable)


  • Change focus
  • Judgment & Problem Solving
  • Leading and Managing Others
  • Planning & Reviewing
  • Communication & Confidence