• Profile
Job Description
To assist the business in designing and implementing new systems under the direction of the Application Support Manager. To support and design 3rd party IT applications and systems. To be an escalation point for the Application Support Team. To fix application and system problems, or any incident that is disrupting the application service that business users depend on.

Key responsibilities

  • Ensure availability of key systems, inside and outside of office hours

  • Provide an escalation point to the Application Support Team

  • Key design and development of the CRM environment

  • Work with 3rd parties and software vendors to implement systems, upgrades and changes. Ensuring testing and validation

  • Dealing with Stakeholders expectations and balancing workload priorities

  • Fully understand the technical capabilities of the CRM systems with a view to advising how they could / should be utilised

  • Create and maintain system documentation

  • Ensure systems are sufficiently flexible to respond to business demand


Key Interfaces

The individuals are expected to work closely with all areas of the bank as well as third parties
Person Specification

Knowledge & Experience

  • Experience working on integration of a CRM system
  • Experience configuring a CRM: Dynamics, Salesforce, SAP
  • Development of CRM reporting
  • Diagnosis and resolution of data related errors
  • Full Software lifecycle knowledge:
    • Requirements

    • Design

    • Development

    • Testing

    • Implementation

  • Thorough understanding of Operating Systems
  • Ability to work alone and as part of a team
  • Good investigative and diagnostic skills

  • Good technical, business and service awareness (ITIL)

  • Previous experience with MuleSoft beneficial


Communication Skills


  • Excellent communication skills both written and verbal with colleagues, providers and senior management.

Core Competencies

  • Change focus

  • Judgment & Problem Solving

  • Expert Knowledge

  • Planning & Reviewing

Communication & Confidence