• Profile
Job Description
To support 3rd party IT applications and systems. With a strong focus on a bespoke Flexcube Oracle based banking platform. To fix application and system problems, or any incident that is disrupting the application service that business users depend on. To assist the business in designing and implementing new systems under the direction of the Application Support Manager.
 

Key Responsibilities

  • Ensure all incidents and requests are processed within SLA and in line with customer expectations.

  • Ensure problems are identified and managed in line with the ITIL framework. 

  • Identify and document technology risks and provide solutions to reduce, mitigate or transfer the risk.

  • Produce and maintain process documentation, knowledge base articles and run books to support compliance with applicable standards such as ISO27001, PCI DSS and legal and regulatory requirements.

  • Perform daily, weekly, monthly checks and maintenance to ensure the health and availability of services.

  • Remediation of vulnerability identified through penertration testing and vulnerability scanning.

  • Develop and implement proactive systems monitoring and alerting.

  • Provide coaching and advice to other areas of IT to help empower and knowledge transfer to other teams.

Key Interfaces

  • Incident Management

  • IT Change Management

  • IT Management

  • Vendor Support

Person Specification

Knowledge / Experience

  • Experience working at a similar level in a Financial Services organisation

  • Support and development of business applications and services in Microsoft Office365, Sharepoint Online, Flows and Forms

  • Configuration and integrations of Single Sign On Solutions (Oracle Identity Federation, Azure Active Directory)

  • Develop and optimise service availability monitoring and alerting using SolarWinds

  • Administration and use of Jira, Bit Bucket and Jenkins DevOps tooling

  • Support and monitor Apache, Weblogic and Java and Linux based applications

  • Understanding and experience of using Service Now ITAM, ITSM

  • Support and maintenance of Web Content Management Systems

  • Writing and executing SQL Queries, Stored Procedures, SSRS reports

  • Working within an ITIL environment

  • Working within an ISO27001 Framework

Strong experience in following:

  • Supporting and the administration of SalesForce / CRM based solutions
   
Qualifications

(3 out of 5)

  • ITIL Foundation v3

  • SalesForce Certified Administrator (Desirable)

  • ServiceNow Certified Systems Administrator (Desirable)

  • MCSE (Desirable)

  • Comptia Linux+ (Desirable)

Competencies

  • Change focus

  • Judgment & Problem Solving

  • Strong Team player, but equally capable in a solo environment

  • Planning & Reviewing

  • Communication & Confidence